Refund policy

Return & Refund Policy — Living Waters Beads & Custom Jewelry

We want you to love what you receive. If for any reason you're not completely satisfied, we're happy to accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unworn and in their original condition
• Please contact us before sending anything back so we can guide you through the process

How to start a return: Reach out to us at [your email address] with your order number and reason for return. We'll respond within 1–2 business days.

Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days.

Return shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Questions? We're a small, handcrafted business and we genuinely care about your experience. Don't hesitate to reach out — we'll always do our best to make it right.